ANZSCO 1492 - Call or Contact Centre and Customer Service Managers
Released – 22/11/2022
Call or Contact Centre and Customer Service Managers organise and control the operations of call or contact centres, review customer services, and maintain sound customer relations.
Skill Level:
- For most occupations, AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2) in Australia or NZQF Diploma (ANZSCO Skill Level 2) in New Zealand is required. (*at least three years of relevant experience may substitute for the formal qualification)
- In some cases, relevant experience and/or on-the-job training in Australia or New Zealand may be required in addition to the formal qualification.
Tasks:
- developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
- ensuring operational efficiency within a call centre
- providing direction and feedback to team members and assisting with recruitment
- managing, motivating and developing staff providing customer services
- planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
- liaising with other organisational units, service agents and customers to identify and respond to customer expectations
- may work in a call centre
Occupations
Please note that the information provided on this page is general only and is not legal advice for any individual’s circumstances. If you would like to further discuss how this information relates to your situation, please contact us.
Cairns City
